An IVR or Interactive Voice Response is a voice menu that presents the call with a series of options. For example, Press 1 for Sales Team, Press 2 for Client Success, etc. This article will outline the steps on how to set up your IVR in your FunnelFLARE account.
- Go to Assets ->Phone Numbers -> Advanced Call Forwarding tab
- Select the '+ADD IVR MENU' icon to the right of the page
- Name the 'IV Menu'
- example: Weekday Office Hours
- Name the 'IV Menu'
- Select 'ADD MENU LEVEL' to launch 'Caller Selection' set up option
- Update the forwarding option
- Add a description of the action
- You have the option to create multiple menu levels
Comments
Please sign in to leave a comment.